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F.A.Q

Q1: Do you provide samples ? is it free or extra ?

A:Yes, we can offer samples for quality checking, if the sample value is not much, samples are free and freight will be undertook on your side.


Q2. How can we guarantee product quality?
A: 1. We produce the bulk order based on the approved samples.

2. We will have a pre-production sample before mass production.

3. We offer final Inspection report before shipment.


Q3:What will you do if your products have quality complaints?

If the products problems were caused by us, we will study and improve the products quality and offer you free replacements or make compensation

Q4: What shipping services can you provide?

A: we can offer you sea shipping, air shipping and train shipping with door to door shipping service.


Q5: Can I have my own company logo on the box/bag?
A:Yes, you can print logo or stick a label on the box.

Q6: How long is your production time?
A:Generally it takes 7-10 days if we have ready goods in stock. Or it will take 20-35 days to produce the products based on your order quantity.


Q7: What is your payment terms?
A: Normally we do TT payment or alibaba Trade Assurance

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CONTACT US

Email:sales@dot-care.com

Add:Juxian Road, Gaoxin Zone, Ningbo, China

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